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Our technical support engineers have the experience, training and resources required to handle your support request immediately. In fact, up to 80% of all user inquiries received in our customer service center are resolved during the initial contact with a support engineer.
Each support case is carefully tracked to ensure an expedient resolution. If escalation becomes necessary, our process includes 24-hour access to the ABB global product support and development network. In addition, our SolutionsBank subscribers can enter, track and monitor the progress of a support case anytime via the Internet, using the SupportView function.